Student Technical Support

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Password Reset/Forgot Password

Credit Students - Select "Forgot Password"
Continuing Education Students with an @poscoop.com email - Select "Forgot Password"
Continuing Education Students without an @poscoop.com - Password Reset

Password Reset Directions - PDF

Username and Password Details

For New Students:
New students are issued a username and password for CougarWeb as well as a campus wide identification number (CWID) at the completion of admission.

If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail admissions@poscoop.com. Requests should be generated from the email address on the student's Collin College application or from the email address on file with Collin's Admissions and Records office. The request should also include the student's full legal name and date of birth.

For more information go to CougarWeb Login Assistance.

Students on campus should contact the library or lab staff in the area for assistance.

Technical Support Information

Student Technical Support

972.377.1777 (Available 24x7)

Student Technical Support can also be reached by sending an e-mail to:
studenthelpdesk@poscoop.com